Our Response to COVID-19

To our VandJhome family,

A Note From Our Owners

…updated on January, 2023

We’ve been thinking a lot about you lately — our customers, our employees, and our great island. Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

We are working tirelessly to make sure that the products you love are available when you want them, and delivered in the safest way possible.

• We are diligently following guidance and best practices from our Health care officials.
• Across our delivery operations, we have increased our daily cleaning routines, including more frequent hand washing and use of sanitizer.

• Our drivers will use hand sanitizer and/or soap between all deliveries. They will refrain from offering the typical handshake out of respect and caution for all.

• Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts to keep everyone safe and healthy by maintaining this distance as well.

• For inside-the-door deliveries, the driver will call when they arrive. Please leave the door propped open for ease of delivery.
• Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.

We are equally committed to taking care of our employees.

• We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people.

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our engagement methods: websites, apps, and social channels can be a source of support, inspiration, and solutions for you.